Set client configuration parameters (releases 12.5 and later) (Highest priority).You must enable Push Notifications to maintain persistentĬommunication with Webex App for iOS and Android. Video calls, and instant message notifications to Webex App for iOS and Android clients that are running in the background. With Push Notifications, your deployment uses Google or Apple's cloud-based Push Notification service to push voice calls, Manual (Unified CM)- Create and configure Webex App softphone devicesĬonfigure push notifications and recommended settings Then the softphone device is auto created in the specified Provisioning, they need to restart to upgrade the app, and Users were on a version of the app that didn't support auto This process may take up to 5 minutes to auto create theĭevice for users and connect them to phone services. Create and configure soft phones using one of these options:Īutomatic (Control Hub through Cloud Connected UC.Softphone devices (these correspond to each Webex App for softphone use), add a directory number to the softphone device,Īssociate the device with an end user account, and optionally configureĭevices and Webex App instances for secure and encrypted calls. The client can retrieve configuration settings in the phone configuration from specific locations on Cisco Unified CommunicationsĬonfigure Unified CM end users for Calling in Webex App (Unified CM)įor Calling in Webex App (Unified CM) to work, you must create new users or configure existing users on Unified CM with the following settings.įollow these steps in the Create softphones workflow:įollow these steps to manually or automatically create and configure Set parameters on phone configuration for desktop clients LDAP Server-End user passwords are authenticated against the password that is assigned in the company LDAP directory. SAML Single Sign-On (SSO)-End user passwords are authenticated against the password that resides in the identity provider These options determine the authentication mechanism that is used when a user signs into phone services in Webex App: WithĪdministrator guidance, users must manually enter a server address or UC domain followed by their SSO or non-SSO credentials,Īs documented at the end of the task flow. Manual Connection Settings-Manual connection settings provide a fallback mechanism when service discovery is not used. Service discovery using one of the following options.ĭNS SRV Records-The client ( Webex App) automatically locates and connects to services. Service discovery enables clients to automatically detect and locate services on your enterprise network. At the end, create a service profile to add the UC services which later get applied to end user accounts.Ĭhoose from the Service discovery options: You can create a voicemail service if you want users to have access to voicemail in Webex App. You must create a CTI service which provides Webex App with the devices that are associated with the user. Prepare your environment for Calling in Webex App (Unified CM) Procedureīundle together UC services in a service profile. For this deployment, Webex App is going to register to Unified CM as a softphone client, just like Cisco Jabber does. These steps walk you through a typical phone only deployment that's used for Calling in Webex App (Unified CM). Known issues and limitations with Calling in Webex App (Unified CM)Ĭalling in Webex App (Unified CM) deployment task flow.Configure extra features after deployment.Authenticate with phone services in Webex App.Override calling behavior group level settings at the user level.Override calling behavior organization settings at the user level.To apply an existing template to a user-group.Enable calling behavior settings at the group level.Enable calling behavior settings at the organization level.Set up calling behavior and UC manager profiles in Control Hub.Create and host client configuration files (releases earlier than 12.5).Assign Client Configuration to Service Profile.Set client configuration parameters (releases 12.5 and later).Configure push notifications and recommended settings.Configure the phone security profile for encrypted calls.Android Devices and Density-Independent Pixels.Create and configure Webex App softphone devices.Configure Unified CM end users for Calling in Webex App (Unified CM).Set parameters on phone configuration for desktop clients.Configure service profile with UC services.Calling in Webex App (Unified CM) deployment task flow.Deploy Calling in Webex App (Unified CM).
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